Privacy Policy

At Plunge, we are serious about privacy and the security of your information. As a regulated Australian service provider, we are bound by the Privacy Act 1998 (Cth) and the National Privacy Principles (“NPPs”). We are committed to protecting the personal information that we hold about you.

Collection of information

Plunge only collects personal information that is reasonably necessary for us to provide you with our services. The kind of personal information we collect and hold will depend upon the type of services that you request from us and may include: your name, address, contact details and relevant identification documents.

How information may be collected

Plunge collects your personal information in a number of ways including:

  • directly from you, such as when you provide the information by phone, email or in a form;
  • from third parties as required in order to fulfil our duties to you as your service provider.

How your personal information may be used

Plunge may use your personal information for the purpose of providing the services you have requested, as well as for related purposes such as:

  • to verify your identity or transactions which you may enter into with us;
  • to administer and manage the provision of our products and services;
  • to respond to queries, complaints or to provide you with our general customer services;
  • to provide you with offers of other Plunge products or services;
  • to provide you with offers from organisations with whom we have an alliance;
  • to comply with Plunge’s risk management policies and procedures; or
  • to train our staff.

We will not, however, use your personal information other than for:

  • a purpose you would reasonably expect;
  • a purpose required or permitted by law; or
  • a purpose otherwise authorised by you.

Other service providers associated with Plunge

We may contract out some of our administrative and support functions such as information gathering and other back office related functions to external contractors from time to time. Only information necessary for the contractor to carry out their function will be provided and will be subject to confidentiality clauses in the relevant services agreement.

Storage and security of information

Plunge stores personal information in a combination of computer storage facilities, paper-based files and other records. We will take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. Your personal information will not be sold to anyone.
Once personal information is no longer required to be retained, it is either destroyed or permanently de – identified.

Changes to our Privacy Policy

Plunge may make changes to this Privacy Policy from time to time for any reason and will make concerted efforts to update the website in a timely manner.

Contacting us

If you would like more information about how we manage your personal information, please contact us on +61 459 417 430
or write to us at the following address:

Plunge
Warehouse 1, 594 Regency Road
Broadview SA 5083
Email: hello@plungeadelaide.com.au